Frequently Asked Questions

How long does shipping take?

Most orders ship within 1-3 business days. Delivery typically takes 7-15 business days depending on your location. You will receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders worldwide. No minimum purchase required.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging.

Are your products safe to use?

All our products meet CE and FCC safety standards. LED products are low-voltage (USB powered) and safe for household use. Diffusers use ultrasonic misting technology with no heat involved.

Do the lamps come with bulbs?

Yes. All our lamps come fully equipped with built-in LED lighting. Most are USB-powered, so you just need to plug them in. No extra bulbs or wiring needed.

Can I change the light color?

Many of our lamps feature adjustable color temperatures (warm, neutral, cool white) and some include full RGB color modes with remote control. Check the product description for specific features.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

How do I contact support?

Email us at contact@misthaus.store and we will respond within 24 hours. You can also reach us through our contact page.

Where do you ship from?

We ship from fulfillment centers in Asia and Europe to ensure the fastest delivery to your location. All orders include tracking.

Do you offer wholesale or bulk pricing?

Yes! For orders of 10+ units, please email us at contact@misthaus.store for custom pricing.